A working Contact page with a real address and a real phone number is on the onboarding checklist of every Indian payment gateway. This page exists to satisfy that, and because a buyer should be able to reach a human before they trust you with their canteen.
1. Who to contact
| Reason | Contact |
|---|---|
| Sales, demo, pricing | [[ FILL: email + phone ]] |
| Existing customer support | [[ FILL: WhatsApp number + hours ]] |
| Billing, invoices, refunds | [[ FILL: email ]] |
| Privacy, data requests, grievances | [[ FILL: Grievance Officer email ]] |
| Security disclosure | [[ FILL: email ]] |
2. Where we are
OmniPraxis
[[ FILL: full street address ]]
Rajkot, Gujarat [[ FILL: PIN ]]
India
Office hours: [[ FILL: e.g. Monday to Saturday, 10:00–19:00 IST ]]
3. Response times
- Sales enquiries — same working day.
- Support — [[ FILL: state what you will genuinely hit, not what sounds good ]].
- Billing queries — 2 working days.
- Privacy and grievance — acknowledged in 48 hours, resolved within 30 days.
4. Grievance Officer
Grievance Officer
Named under Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and Rule 4 of the Consumer Protection (E-Commerce) Rules, 2020.
- Name
- [[ FILL: Jayesh Nakiya, or whoever will actually answer ]]
- Designation
- [[ FILL: e.g. Company Owner & Chief Software Architect ]]
- [[ FILL: a mailbox you have tested and read daily ]]
- Phone
- [[ FILL: number, with hours, e.g. +91 97264 43351, Mon–Sat 10:00–19:00 IST ]]
- Address
- [[ FILL: same postal address as above ]]
- Response time
- Acknowledgement within 48 hours. Resolution within 30 days of receipt.
5. Legal entity
Who you are contracting with. These pages are published by [[ FILL: exact legal name as on your bank account and PAN — e.g. "OmniPraxis" (proprietorship) or the registered company name ]], trading as OmniPraxis, operating the product OmniPraxis OS at omnipraxisos.com.
Registered / principal place of business: [[ FILL: full street address, area, Rajkot, Gujarat, PIN ]]. GSTIN: [[ FILL: GSTIN, or delete this line entirely if not registered ]].